FAQ
1. What's your trade term?
A: EXW, FOB, CNF, CIF
2.What's your payment term?
A: 50% deposit before production and 50% balance against copy of B/L;
3.Can you make OEM/ODM?
A: Yes.
4.Do you offer sample service?
A: We supply samples of ready design and customized design.
5.How long is the sample time?
A: Appr 7~15 days.
6.What is your MOQ for OEM/ODM products?
A: 1000 per item.
7.Can your products pass safety tests?
A: Our products comply with regulations globally, like EN71/ASTM/ASNZS/SOR, etc.
8.Does the material environmental? Can you supply FSC material?
A: The raw materials we use are Non-toxic, we use water based lacquer. FSC material is available.
9.Certificates for factory.
A: ICTI, BSCI, SMETA, CQC, ISO, etc.
10.What is your delivery time?
A: Stock items: 15 days;
New production: 45~90 days;
11.How to protect our legal rights?
A: Sign NDA.
12.What is your main market?
A: We have partners all over the world, especially in US, Canada, European countries, Australia, Japan and LAC.
13.What's your product warranty policy?
A: We guarantee the product is qualified when consumer receive it. If there's any question, please contact with
us with detail information (picture, batch code, etc), we will solve the problem for you quickly.